Refund policy

ast Updated: July 31, 2026

At Luvy Vibe, we hope every order exceeds your expectations. If something isn't quite right, we're happy to assist you with our return process. Please review the information below before requesting a return.

Return Window

You may request a return within 30 days from the date your package is marked as delivered.

To be eligible for a return, your item must:

  • Be in new, unworn condition.
  • Have all original tags attached.
  • Be returned with its original packaging whenever possible.
  • Be free from signs of use, stains, odors, makeup, perfume, or damage.

Items that fail to meet these requirements may not qualify for a refund.

Items Not Eligible for Return

The following items cannot be returned:

  • Final Sale merchandise
  • Clearance items
  • Gift Cards
  • Personalized or customized products
  • Swimwear
  • Bodysuits
  • Lingerie
  • Earrings and selected accessories
  • Any item that has been worn, washed, altered, or damaged after delivery

Incorrect or Damaged Orders

Please inspect your package as soon as it arrives.

If you receive an incorrect, damaged, or defective item, notify us within 7 days of delivery.

To help us process your request, please provide:

  • Your order number
  • A brief explanation of the issue
  • Photos showing the item and its condition

We'll review your request and work to resolve the issue promptly.

Return Request

Before sending any item back, please contact our Customer Care team.

Email:
shop@luvyvibe.com

Please include:

  • Order number
  • Full name
  • Reason for the return
  • Supporting photos (if applicable)

Once your request has been approved, we'll provide the appropriate return instructions.

Returns sent without prior approval may not be accepted.

Return Shipping Costs

Unless the return is due to our error, customers are responsible for the cost of return shipping.

This includes situations where:

  • The wrong item was ordered.
  • The size or color is no longer desired.
  • The item is no longer wanted.

If the return is the result of a damaged, defective, or incorrectly shipped item, we'll provide an appropriate solution.

Refund Processing

After your return arrives at our facility and passes inspection, we'll notify you of the outcome.

If your refund is approved:

  • The refund will be credited to your original payment method.
  • Original shipping fees are not refundable unless the return resulted from our mistake.
  • Most refunds are completed within 5–10 business days, depending on your bank or payment provider.

Order Changes & Cancellations

We begin preparing orders shortly after they're placed.

If you'd like to cancel or update your order, please contact us immediately.

Unfortunately, once an order has entered processing or has been dispatched, changes or cancellations may no longer be possible.

Exchanges

We currently do not provide direct exchanges.

If you would like another size, color, or style, please submit an approved return and place a new order through our website.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us.

Luvy Vibe

📧 Email:
shop@luvyvibe.com

📍 Business Address (Not a Return Address):
64 Crossland Dr NW
Conyers, GA 30012
United States

Important Notice:
This address is for business correspondence only and is not our return address or return processing facility. Please do not send returned merchandise to this address. Contact our Customer Care team first to receive return authorization and detailed return instructions.

Thank you for choosing Luvy Vibe. We're committed to delivering quality fashion and dependable customer service, making every shopping experience simple, enjoyable, and worry-free.